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Returns

Returns

We will gladly accept returns purchased from our online store within fourteen (14) days of delivery and provide you with a online store credit voucher to the value of your original purchase (less postage) or happily exchange the item for another. The products must be returned to us in its original condition and packaging, not washed worn or altered in any way and have the original tags and tickets attached.

Returned items not received in their original state will be automatically returned to the customer. We reserve the right to reject a return if we conclude it is not in a new condition.

There is no returns or exchanges on sale items or custom orders unless the product is faulty. 

If you are wanting your product exchanged for another, you must also include a pre-paid post satchel with your returned item so that we can send your exchange back to you.

Our Store Credits are valid for six (6) months from the date of issue.  After the expiration date we reserve the right to deem any unused credit values null and void. Please ensure that the returned goods are received by us within the appropriate time frame either via express post or courier as we reserve the right to refuse any items that are either not returned within the specified time or have not been authorized as a return item.  All return shipping costs are the responsibility of the customer except for return of faulty goods.  

We do not accept responsibility for return items that are lost or damaged during transit.

Return items should be sent together with your return authority number to:

ATT: Little Renegade Company, PO Box 1221, Burleigh Heads, QLD 4220

Please also advise us by email that the items are on their way and provide us with the registered or express post tracking number, if applicable.

 

 

Faulty Items

We pride ourselves on providing products of the highest standard and quality. If you have received an item which was purchased from our online store with a defect or if you feel your item is faulty, please contact us so we can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we'll need a photo or two showing the defect/fault and will need the name used to purchase the product. If we deem the product as faulty, we will give you a solution to repair, refund or exchange the product if it is within 3 months of purchase.

If a refund is agreed upon, you will be refunded the cost you paid for the product minus any discounts and shipping fees. You will be refunded the same way you paid. If you purchased the product from one of our retailers, please contact them directly and they will help you solve the problem.

We do not accept exchanges or refunds on sale items or custom orders.

If you purchased the item/s from one of our awesome stockists, please contact them directly and they will help solve the problem with you.

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